Fitting Service
We provide a quality assured fitting service by our fully HETAS trained installers, all our works are guaranteed for a year and comes with a unique after care service when you have the full package.
As we are also a building company all our jobs are finished to a plaster finish ready for decorating, this is what separates us from the rest. We aim to fulfill customer satisfaction and strive to succeed in every area
We create places that
deserve to be called home
Contact us now
Leicester Stoves
At The Leicester stoves , we take pride in providing exceptional fireplace solutions to our esteemed clients. Our team of experts is committed to heating your homes efficiently and safely.
As a HETAS approved retailer, we offer unmatched services in the country and a complete 360-degree solution for all your fireplace needs. www.hetas.co.uk
Our highly skilled team of professionals is experienced in handling projects of all sizes with utmost care and attention to detail. We specialise in bespoke design fireplaces and provide full-service solutions right from the beginning to the end. On our portfolio page you can witness the various fireplaces we have built which have been crafted by our HETAS trained and qualified team, keeping the government regulations and fuel requirements of clients into account.
We offer a wide range of services, including chimney sweep, multi-fuel fire service and repair, chimney flue solution, power flue systems, chimney terminals, chimney flue lining and more. Our chimney sweep and Chimney flue lining services are the core of our business, where we check and reline existing chimneys to brand new condition. Our team conducts a thorough check to ensure the structural stability of the chimney and that it is wind and water-tight. We provide flue lining with clay, pumice, and concrete liners, flexible steel liners and more. For more information on how to get a flue lining done, contact us at 07958069029, or email us at: chris@ctlsonbuildingservices.com
Our entire installation team consists of surveyors and installation managers along with HETAS and registered engineers. Our engineers often pre-visit or manage and prepare the plans for a complete building of the fireplace. Each team member is responsible for delivering exceptional services with a stellar work ethic. Our sales and installation team work in cooperation to provide you complete confidence and absolute peace of mind throughout the process.
At Leicester Stoves, we install and supply multi-fuel stoves. Our focus is on crafting bespoke design fireplaces of many types and details. and supplying wood burning fires to Leicester and the Midlands.
in case you would like to install a fireplace of your choice, get in touch with our efficient fire installation team by calling us at 07958069029 or visiting leicesterstoves.com
Christopher Lockwood trading as CTL & Son Building services
5 the vineries
countesthorpe
le85lz
We may use subcontractors for specific aspects of the work to be completed
Complaints Policy The business always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied. To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve. Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting. Business Complaint Procedure On receipt of your complaint the business aims to respond within 5 days. The business will arrange a convenient date to come and view and/or remedy the situation within 28 days. In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint. The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 029 2267 0040 who can explain if you are eligible to use their Alternative Dispute Resolution.